What payment methods do you accept?
For every customer, we accept major credit cards (Visa and Mastercard only) and Bitcoin. For our Canadian customers, we also accept Interact E-Transfer.
How do I pay via Interac e-Transfer?
Paying via e-transfer is only available to Canadian customers. At the checkout, select the E-Transfer payment method. Once completed a secret question and answer will appear on your invoice. Please use these information.
What currency is used when ordering?
All prices listed on our website are in Canadian dollar. When paying using our credit card payment system you may choose 1 out of 6 currencies available.
How long will it take to receive my order?
All order placed are shipped within 24 hours. Delivery time depends on your location.
Canada: 1-5 Business days
USA: 2-6 Business days
International: 5-21 Days
What is the recommended dosage for each product?
All products we provide are designed to be used only for in vitro laboratory and clinical research. These products are NOT for human consumption and should not be ingested.
Do you offer any wholesale discount?
Please contact us at firstname.lastname@example.org for wholesale pricelist.
Return & Exchange Policy
You may return your brand new and sealed products within 30 days after reception for a refund, or you may exchange them for a different product. Please contact us at email@example.com for more information.
I am having issues at the checkout. What should I do?
If you are experiencing difficulties processing a credit card payment, you may contact CCBill’s consumer support at 1.888.596.9279. For any other checkout issues you can contact us directly using the form at the bottom of our website or at firstname.lastname@example.org